Terms & Condition


DELIVERY POLICY

We deliver your purchases worldwide. Depending upon your location, the time that delivery will take for your purchase to reach you may vary. Nevertheless, we use the quickest courier to reach you for the earliest possible. To know delivery costs, select your destination in the check-out page.

Please note that some products will be dispatched directly by manufacturers, so will arrive in a separate shipment from any other products you order.

 

TAX & DUTIES POLICY

Please note that the recipient is responsible for all local customs & import duties.

 

 

REFUNDS, RETURNS & EXCHANGES

We accept most items back for refund or exchange within 28 days of purchase.

Please ensure that all items are returned in the condition in which they were sold. We can only process a return or exchange if the items are in perfect and unused condition and in the original packaging, unless there is a manufacturing defect.


RETURNS

Original paperwork should be enclosed, along with a signed letter stating your reason for return. The package should be clearly marked “Return for Refund”.

Postage on refunds cannot be refunded unless the item is defected.

Please mail your returned item to:
Liverano & Liverano
Via Dei Fossi, 43r. — 50123
Florence Italy


EXCHANGES

You may exchange your unwanted item(s) for a different style, colour or size, providing the item is in perfect and unused condition. Please follow instructions for returning the goods as above, however please mark “Return for Exchange” clearly on the paperwork.

Shipping is free on the replacement item, however the postage costs to return the original item cannot be refunded. 

 

PAYMENT METHODS 

We accept Visa, MasterCard, American Express, Maestro and JCB cards.

Payment will be taken at the time the order is placed.

 

PRIVACY POLICY

 At Liverano & Liverano we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our Website.    

WHAT INFORMATION DO WE COLLECT?

We ask for your name, telephone number, home address, email address and age for competitions, sweepstakes, or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests.    

WHAT THE DATA WILL BE USED FOR?

Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve our website and our services to you. We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Liverano & Liverano. If you do not wish to be contacted for these purposes, you can inform us about your marketing preferences through any email newsletter – these all contain information on how you can unsubscribe; or update your information.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.    

WHAT INFORMATION DO WE SHARE WITH OTHERS?

We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research, marketing and advertising services (including advertising on third party websites, social media networks and profiling) and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Liverano & Liverano. We may transfer personal data that we collect from you to third party data processors located in countries that are outside of the European Economic Area. Any such transfer of your personal data will be carried out in compliance with applicable laws and we will treat the information in a manner consistent with this Privacy Policy Statement. However, we will not pass your information on to any other third parties for their own marketing purposes unless you have agreed for us to do so.    

COOKIES

This website uses Cookies. This website uses cookies to collect information.

 

WHAT IS A COOKIE?

Cookies are small files of letters and numbers that are downloaded onto your computer or mobile or other handheld device when you access certain websites.  Cookies allow a website to recognise a user’s device and help your browser navigate through the website by allowing you to log in automatically or remembering settings you selected during earlier visits (among other functions).  Cookies do not harm your computer.

USE OF COOKIES ON THIS WEBSITE

Cookies help us to provide you with a good experience when you browse this website and allow you to make full use of the online shopping and personalised features available on this website.  We do not use cookies to collect or record information such as your name, address or payment details.

We use cookies on this website for the following main purposes:

 – For technical purposes essential for the operation of this website, such as keeping track of your current shopping session and enabling you to proceed to checkout and pay for products.

 – To distinguish you from other users of this website, so we can remember choices you make (such as your user name, language or the country you are in) when you return to visit this website.

 – To collect statistical information about how visitors use this website, so we can improve the way this website works and measure the success of competitions and campaigns.

 – To enable us to fulfil our contractual obligations to third parties, for example to pay a partner if you have made a purchase on this website by following a link from their website. 

Most web browsers automatically accept cookies.  Unless you have adjusted your browser settings so that it will refuse cookies, cookies will be set when you access this website.  By using and browsing this website, you consent to cookies being used in accordance with this Cookie Policy.  If you do not consent, you must either disable cookies or refrain from using this website. 


LINKS TO THIRD PARTIES SITES

In an attempt to provide you with increased value, we may from time to time include third party links on our Website. These linked sites have separate and independent privacy policies. We encourage you to review those policies when you visit those sites. This Privacy Policy Statement only covers our Website and does not cover any other website. We therefore have no responsibility or liability for the content and activities of these linked sites.